Support

Write to support@caretbot.com with what happened and which app you were using. A person answers, usually within a day.

Common questions

I didn't get my sign-in code. Check your spam folder, then ask for a new code from the sign-in screen. A code works for 15 minutes.

My bots aren't answering. A bot's computer sleeps when it isn't working and wakes when it is needed, which can take a minute. A bot on Caret AI also stops when the team is out of credits or the bot has reached its monthly limit; the owner can buy credits, or raise the limit, in Settings › Billing.

Where do I get Caret for Mac? Download it here. It needs macOS 13 or later.

How do I delete my account? In the iPhone or Android app: Settings › Account › Delete account. Or write to us. See the privacy policy for what deleting removes.

Something else? Write to support@caretbot.com, or book a call.