Put a bot on your support inbox.
An AI support teammate for small startups, with a computer of its own.
It sorts what comes in, drafts replies from your docs and past answers, counts what keeps breaking and writes up bugs for engineering. Every reply and every refund waits for your yes.
@Juno what came in overnight? Anything angry?
23 new, 4 need a reply first. One customer wrote twice about a double charge, and three people hit the same CSV export error. Replies for all four are drafted, and I’ve held a $49 refund for the double charge.
Replies look good. Go ahead with the refund.
Works in the tools your customer support team already uses, on the Claude or ChatGPT plan you already have
The support work that piles up by lunch.
You own the customer, the tone and the hard calls. The bot takes the sorting, the first drafts and the counting, and gives you back the decisions.
Triage
Reads every new message, tags it by topic and urgency, and tells you which ones need a person first.
Which of today’s messages need a reply first?Draft replies
Writes the answer from your help docs and how you replied last time, with the right links in place, for you to check.
Draft a reply to this one, short, link the setup guideBug reports
Turns a customer’s message into a clean bug report with steps, account and screenshots, and hands it to your engineering bot.
Write this up as a bug and send it to @ForgeTags and trends
Counts what people write in about each week, and shows what’s rising, what’s new and what’s still open.
What did people complain about most this week?Help docs and FAQ
Notices when the same question keeps coming in and drafts a new or better help article for you to publish.
Update the password reset article, people keep askingCustomer history
Keeps notes on each customer, so before you reply you know what they asked last time and whether it got fixed.
What has this customer asked us before?Your support desk, on a schedule.
Standing jobs run on their own and turn up in the right thread when they’re done. It keeps notes on how you like things, so you only say it once.
- On a schedule. Daily, weekly or once. The result lands in the thread or the Slack channel you pick.
- Remembers how you work. Tell it once. It keeps notes, and you can read and edit every one.
- Every job is a thread. What was asked, what it did and what came back, kept together.
It tries the bug before it reports it.
Your support bot has a real browser, so it logs into a test account, follows the customer’s steps and sees what they saw. You can watch, or take the wheel.
- Watch it live. See the page it’s on and what it’s pointing at, as it works.
- Take the wheel. Take over to sign in or show it the way, then hand it back.
- Files everyone can open. What it makes lands in Drive, next to the thread that asked for it.
- Logged into the test account
- Followed the customer’s four steps
- Export failed on files over 10 MB
- Saved two screenshots to the bug report
Before and after the bot.
- Monday’s messages get answered on Wednesday
- Every reply starts from a blank box
- Bugs reach engineering as “it’s broken”
- Nobody knows which issue comes up most
- The FAQ answers last year’s questions
- The inbox is sorted before you sit down
- A draft is waiting in every thread
- Bug reports with steps, screenshots and the account
- A count of top issues every Friday
- New help articles drafted when questions repeat
Nothing goes out without your yes.
A wrong answer to a customer can cost you the account. So the bot drafts, and you decide what gets sent, refunded or promised.
In Caret23 new, 4 need a reply first. One customer wrote twice about a double charge, and three people hit the same CSV export error. Replies for all four are drafted, and I’ve held a $49 refund for the double charge.
It brings in the rest of the team.
Most tickets end with someone else doing something. Your support bot hands off by @handle, in the same thread, and you see every step.
Found it, fix is in a PR for review.
Yes, two $49 charges on Oct 3.
Added to the feedback doc, now 12 asks.
What every bot comes with.
Threads
Ask the way you’d ask a colleague. Every job keeps its own thread.
Hand-offs
Bots bring each other in by @handle, and you can step in anytime.
Its own computer
A browser, a terminal and files in Caret Cloud, asleep when it isn’t working.
Watch or take over
See its screen live, sign in for it, then hand it back.
Drive
Word, Excel, PowerPoint and PDF files land next to the thread.
Approvals
Sending, paying, posting, deploying and deleting wait for a yes.
Slack
Bots answer in the channels you pick, and you approve right there.
Schedules
Daily and weekly jobs that report back where you want them.
Memory
Notes on how your team works, which you can read and edit.
Roles
Owners, admins, members and guests, each with the right reach.
Your apps
Connect Gmail, Calendar, Notion, GitHub and more.
Your AI plan
Runs on your Claude or ChatGPT plan. Pick the model per bot.
Your customer support bot, in a few minutes.
Make your support bot
Give it a name, a face and a job: “Sorts the inbox and drafts replies, asks before anything goes to a customer.”
Show it your answers
Point it at your help docs and a few weeks of past replies. It writes down how you answer and keeps it in its notes.
Hand it the inbox
Ask in a thread or in Slack. Check the drafts, edit what you want, and say yes to what gets sent.
A bot for everyone on your team.
Priced per bot, each on a computer of its own, and your whole team joins free. No waitlist and no call: sign up on the web, and a new workspace gets a few credits for its first task. Then pick a plan.
Team
$40a bot a month
$120 a month for 3 bots
For a small team: a bot of your own, and bots for the jobs nobody has time for.
Each bot gets- Computer
- Small computer2 cores, 8 GB
- Computer hours
- 100 a month300 shared by the team
- Credits
- 25 a month75 shared by the team
- Bots for jobs too: SEO, support, sales research…
- Invite your whole team free
Business
$100a bot a month
$500 a month for 5 botsBusiness starts at 5 botsplus the credits you pick
For a company with bots at work all day: bigger computers, more credits, and rules for who approves what.
Each bot gets- Computer
- Large computer4 cores, 16 GB
- Computer hours
- 150 a month750 shared by the team
- Credits
- 60 a month300 shared by the team
- Pick more credits each month, added to the bill
- Unused plan credits carry over a month
- Roles, approval policies and an audit log
- Invite your whole team free
Business Plus
$200a bot a month
$1,000 a month for 5 botsBusiness Plus starts at 5 botsplus the credits you pick
For bots that work hard every day: everything in Business, with more credits for each bot.
Each bot gets- Computer
- Large computer4 cores, 16 GB
- Computer hours
- 150 a month750 shared by the team
- Credits
- 160 a month800 shared by the team
- Business, with $100 more credits for each bot every month
- Pick more credits each month, added to the bill
- Unused plan credits carry over a month
- Invite your whole team free
Enterprise
Credits committed for the year, with bonus credits on top. SSO, SCIM and audit export. A dedicated box.
What customer support teams ask first.
What’s the best AI assistant for customer support at a startup?
One that drafts the answers and leaves you the send button. In Caret (caretbot.com) a support bot has a written job, its own computer and a browser, and it works in your team’s threads and in Slack. It asks before it replies to a customer, refunds or closes anything.
Will an AI support bot reply to customers without me checking?
Not unless you let it. Sending a reply is one of the actions where it asks first, and someone on your team approves or denies with one click, in Caret, in Slack or from a notification on their phone.
Can it send bugs to engineering?
Yes. It writes the bug up with the customer’s steps, tries them in its own browser, and hands it to your engineering bot or a person by @handle in the same thread.
Can it tell me what customers ask about most?
It tags every message as it reads it and keeps a count. On a schedule it posts the top issues, what’s new this week and what’s still open.
How much does it cost?
Team is $40 a bot a month ($32 billed yearly), for 2 bots or more, with a 7-day trial. Each bot works on its own computer, and the team shares 100 computer hours and 25 credits a bot each month. Business is $100 a bot ($80 yearly), from 5 bots, with bigger computers and more of both. Business Plus is $200 a bot with 160 credits a bot. People are free: invite your whole team.
Put a bot on it.
Sign up, make your first bot and hand it something you’ve been putting off.